Refund Policy

5.1 Refund Window

Creatrne offers a 7-day money-back refund window from the date of purchase. To be eligible for a refund, you must submit a refund request within 7 days of your subscription start date.

5.2 Refund Eligibility Conditions

To qualify for a refund, you must meet the following conditions:

• Submit your refund request within 7 days of purchase
• NOT have generated 5 or more pitches within the 7-day refund window
• If you generate 5 or more pitches within the first 7 days, you forfeit refund eligibility

5.3 Refund Process

To request a refund:

• Email support@creatrne.com with "Refund Request" in the subject line
• Include your account email and subscription purchase date
• Creatrne will verify your eligibility within 2-3 business days
• Approved refunds will be processed to your original payment method within 5-7 business days

5.4 Non-Refundable Items

• Annual subscription plans (non-refundable; monthly plans eligible)
• Subscriptions where the 7-day window has expired
• Subscriptions where 5+ pitches have been generated

5.5 Refund Request Contact

For refund requests: support@creatrne.com